NSA Refunds: GH¢41 to Hit Eligible Service Personnel’s Accounts by Tuesday

Authority says audit of old registration records nearly complete; denies forced insurance subscriptions, clarifies GH¢50 validation charge and outstanding allowance claims

Eligible national service personnel will receive their GH¢41 registration fee refund by Monday or Tuesday, the National Service Authority (NSA) has announced.

The refund, according to an NSA official, is limited to personnel who paid the fee while attempting to register or successfully registered under the old national service registration system.

Speaking on the AM Show, the official confirmed that the Authority had to audit the old records before processing the refunds.

“The 41 Ghana cedis that they said we promised them a refund, it is true,” he said.

He explained that the old registration system was shut down over integrity concerns, including suspected ghost names, prompting the government to direct the Authority to procure a new system. With less than three weeks to establish a replacement registration platform, the Authority could not simply transfer the old records into the new system without first establishing who had actually paid.

“We needed to also liaise with the administrator of the previous system to ensure that we conduct an audit and then those who actually paid for it are given the refund,” he said.

“We are almost done with the audit, and I’m sure by Monday or Tuesday, they’ll get their monies.”

Insurance Deductions

The official rejected claims that the NSA enrolled personnel in insurance schemes without their consent following reports of GH¢5 monthly deductions.

He said insurance companies engaged personnel directly at registration centres and provided forms for those who wanted to subscribe.

“Insurance companies came to our registration centres to seek clients. They engaged them, gave them forms, and once you fill the form, it means that you have subscribed to it,” he said.

He, however, acknowledged complaints from some personnel who said deductions continued even after they had cancelled their insurance subscriptions.

GH¢50 Validation Charge

The official also disputed claims that the GH¢50 charged at some validation centres was a printing fee.

He said the charge was intended to cover administrative arrangements at the centres, including canopies, chairs and water for personnel who sometimes waited several hours to complete the process.

“Nobody will say that you should pay 50 Ghana cedis for printing. How much is a sheet of paper?” he said.

“These are administrative costs. When you come to the registration centre, you need a canopy, you need chairs, you need water because some people come at 5am and sit there until maybe 12pm or 1pm.”

Zeus Atlas Deduction

On the GH¢60 deduction linked to the Zeus Atlas capacity-building programme, the official said the arrangement was entered into by the National Service Personnel Association (NASPA), rather than the NSA.

He said the NSA governing board had directed that the deductions be stopped and an investigation conducted.

“When the issue came up, the governing board of National Service instructed that we should cease deductions and then institute an investigation into the matter. We have started the investigation,” he said.

He said the NSA could not immediately commit to refunding money already deducted because the Authority was not the entity that contracted the company.

“The authority is not the one that engaged them. It should be between NASPA and then the company,” he said.

Allowance Arrears

The official also disputed claims that national service personnel were owed two or three months of allowances.

He said the July allowance was paid in August, meaning personnel were currently owed one month as of September.

He explained that the payment process begins at the district level, where evaluation forms are completed and validated before being forwarded for payment.

“The July allowance was paid last month, which is August. So currently, in September, they are owed one month,” he said.

He added that the Authority still had to process September allowances and other payments, including transport and travel-related claims, before personnel complete their service.

The NSA official said the Authority remained open to engaging personnel and addressing concerns raised about registration, deductions and allowance payments.